Terms and Conditions

1. Acceptance of Terms

By accessing and using the BigShine Display website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

These terms apply to all visitors, users, and customers who access or use our service.

2. Definitions

"Company" (referred to as "we", "us", or "our")

BigShine Display, the operator of this website and provider of interactive display solutions.

"Customer" or "You"

The person or entity purchasing products or services from BigShine Display.

"Products"

Interactive displays, smartboards, digital signage, and related hardware and software offered by BigShine Display.

"Services"

Installation, support, maintenance, and consultation services provided by BigShine Display.

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

3.2 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In case of unavailability, we will contact you to discuss alternatives or refund options.

3.3 Pricing

Prices are displayed in USD and are subject to change without notice. The price charged will be the price in effect at the time the order is placed, subject to acceptance of your order.

4. Ordering and Payment

4.1 Order Process

When you place an order, you are making an offer to purchase the product(s). We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing, or fraud prevention.

4.2 Payment Terms

Payment is due at the time of order unless otherwise arranged. We accept major credit cards, bank transfers, and approved payment methods. For large orders, custom payment terms may be available.

4.3 Order Confirmation

You will receive an order confirmation email once your order is accepted. This confirmation will include order details, estimated delivery times, and tracking information when available.

5. Shipping and Delivery

5.1 Shipping Methods

We offer various shipping options including standard ground, expedited, and white-glove delivery services. Shipping costs are calculated based on product weight, dimensions, and destination.

5.2 Delivery Times

Estimated delivery times are provided for planning purposes and are not guaranteed. Actual delivery times may vary due to product availability, shipping method, and destination location.

5.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for high-value items.

6. Warranty and Returns

6.1 Product Warranty

Our products come with manufacturer warranties as specified in product documentation. We provide support for warranty claims and will coordinate with manufacturers for repairs or replacements.

6.2 Return Policy

Returns may be accepted within 30 days of delivery, subject to product condition and return policy requirements. Custom or configured products may not be returnable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

6.3 Refund Process

Approved refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned product.

7. Limitation of Liability

7.1 General Limitations

To the fullest extent permitted by law, BigShine Display shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.

7.2 Maximum Liability

Our total liability for any claim related to products or services shall not exceed the amount paid by you for the specific product or service that is the subject of the claim.

7.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, strikes, or supplier delays.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms and Conditions.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We will make reasonable efforts to notify customers of significant changes to these terms.

10. Contact Information

If you have questions about these Terms and Conditions, please contact us: